Error When Adding New Housing Contracts / Transfers for Second Persons

Modified on Tue, Jul 28 at 10:24 AM

Overview 

Due to a temporary bug isolated to the updated profile UI, an error message is populating when attempting adding a brand new housing contract for the second resident or when attempting to transfer. For these scenarios, you will temporarily have to navigate to the older UI profile to make these new housing contracts or transfers for second persons. 


For all other scenarios, you should be able to do it from the profile you all currently use. For example, if a couple is going to the same unit, create the housing contract under the primary and select “Add Housing Contract for Spouse” - this automatically creates the housing contract for the second resident. You are also able to edit and move out a second resident from the profile you all currently use. 

Please know that our Development Team is actively working to resolve this issue and should be fixed in the very near future. 


Steps for the Workaround

Step 1: After receiving the error message, return to the original profile and select the blue More button and then select Return to Original View as this will flip the new profile UI to the older profile UI. 



Step 2: Once on the old profile UI view, select Housing Contracts from at the top of the profile and then select the second person by choosing their respective tab.



Step 3: From here, you can initiate a new Housing Contract or Transfer for the second person without error. Be sure to save any changes. 


Step 4: To return back to the new profile UI, select Click Here.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article