Why Can't I see SMS and Call Actions in my Workflow in Enquire MAP?
In order to have SMS actions available to drip campaigns and lead processing campaigns, the Company first needs to purchase a call tracking number and make sure it is not part of a DNI pool.
1. Navigate to Assets > Call Tracking Numbers and purchase a call tracking number.
2. Make sure to at least set up the Default Forward Number when configuring the new call tracking number.
3. Navigate to the Dynamic Number Insertion tab. If the call tracking number just purchased is in a (DNI) Dynamic Number Insertion pool, the User will have to remove it by clicking the broken link icon next to the number shown below. Numbers used for workflow actions must not be in a DNI pool.
4. Navigate to one of the setup workflows to now see the SMS and Call actions.
Please reach out to the dedicated Enquire Account Manager or Enquire MAP Support team for further assistance.
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