Getting Started with SMS Messaging in Enquire MAP

Getting Started with SMS Messaging in Enquire MAP

With Enquire MAP it is easy to send SMS messages, engage in SMS conversations, and route SMS messages to the Company phones.

1. First the User has to rent a phone number that support SMS capabilities

2. Select Marketing to be Online or Offline

3. Select DNI Dynamic Number Insertion

4. After allocating funding for appropriate area code phone numbers, select those that have SMS capabilities

Sending Text Messages

The User can send a text message using

The Power dialer (Chrome Extension) (requires a Sales User license)
The User can choose an SMS template to send an SMS message

The Simple Dialer (Chrome Extension)

Receiving Text Messages

If the prospect sends a text message, the User can read it from the Chrome extension SMS Messenger app (requires a sales user license)

 The User can set up automatic text forwarding on the number edit screen

The default text in the Forwarded Text Message edit identifies where the SMS came from.

Account: %CONTACT.PROSPECT_ACCOUNT.BUSINESS_NAME%

Contact: %CONTACT.NAME%

Phone: %CONTACT_HISTORY.TEXT_MESSAGE.FROM_PHONE.PHONE_NUMBER%

Texted to: %CONTACT_HISTORY.TEXT_MESSAGE.TO_PHONE.PHONE_NUMBER%

View Contact: %CONTACT.EDIT_LINK%

%CONTACT_HISTORY.TEXT_MESSAGE.MESSAGE%

Or the User can route the SMS to a phone number. Every time someone texts to a tracked number this workflow fires. 

We suggest putting in a decision to route SMS messages:

with this query

then daisy chain queries to get the right message to the right sales person

We suggest something to this sales query

Using this dynamic field to relay the message to Mary : 

From: %CONTACT.FULL_NAME%:%CONTACT.PHONE.PHONE_NUMBER%

%CONTACT_HISTORY.TEXT_MESSAGE.MESSAGE%

Please reach out to the dedicated Enquire Account Manager or Enquire MAP Support team for further assistance.