Regulatory Requirements for Call Tracking Numbers Using Enquire MAP

Modified on Fri, Dec 15, 2023 at 1:31 PM

Regulatory Requirements for Call Tracking Numbers Using Enquire MAP

Due to an increase in regulatory enforcement worldwide, Enquire is proactively taking action to prevent disruption to service for any of the call tracking numbers. If the User has purchased numbers in any of the following countries, please check the regulatory requirements for each country of the number purchased below then send the requirements to support@enquiresolutions.com with Subject: MAP Call Tracking Numbers.

Australia (AU)

Local

Australian local numbers require an enduser name and address. No documentation is required.

Mobile

Australian mobile numbers require:

Enduser name and proof of Identity (national ID, passport, commercial registry, etc)

Enduser address and proof of address (this must match the name from the identity proof, national ID with address or utility bill)

Business ID Number and proof (Commercial register or equivalent)

Toll-Free

Australian toll free numbers require an end user name and address, but no documentation is required.

Austria (AT)

Local

Austrian local numbers require an enduser name, address, Academic Degree, and date of birth.

Also, provide one of these legal forms of Identity Proof:

Official ID

Passport

Verification from banks or insurance companies of identify

Excerpt from company book or registration and one of the above for legal representative (legal entity)

Please use one of these legal forms of Local Address Proof:

Invoice of prior telephony provider (for ported numbers)

Utility bill

Tax notice

Rent receipt with end user name

Title deed

No documentation required for end user academic degree and end user date of birth.

Mobile

Austrian mobile numbers require:

For Austrian Mobile Prefix: +436

Proof of Identity

Proof of Austrian Address

End User Academic Degree

End User Date of Birth (for individual users only)

Please use one of these legal forms of Identity Proof:

Official ID

Passport

Verification from banks or insurance companies of identify

Excerpt from company book or registration and one of the above for legal representative (legal entity)

Please use one of these legal proof of Austrian address forms:

Invoice of prior telephony provider (for ported numbers)

Utility bill

Tax notice

Rent receipt

Title deed

No documentation is required for enduser academic degree and end user date of birth.

For Austrian National Prefix: +43720

Proof of Identity

Proof of Austrian Address

End User Academic Degree

End User Date of Birth (for individual users only)

Please use one of these legal forms of Identity Proof:

Official ID

Passport

Verification from banks or insurance companies of identify

Excerpt from company book or registration and one of the above for legal representative (legal entity)

Please use one of these legal proof of Austrian Address Forms:

Invoice of prior telephony provider (for ported numbers)

Utility bill

Tax notice

Rent receipt with end user name

Title deed

No documentation is required for enduser academic degree and end user date of birth.

Toll-Free

For Austrian Toll-Free Prefix: +43800

Austrian toll free numbers require:

Proof of Identity

End User Austrian Address

Please use one of these legal forms of Identity Proof:

Personal ID Card

Austrian Visa

Passport

Excerpt from company book or registration and one of the above for legal representative (legal entity)

No documentation is required for Austrian address.

Barbados (BB)

Local

Here are the requirements for individuals:

Name, No documentation required

Address, must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.
- Proof of Local Address (Government-issued ID showing local address, Utility bill, Tax notice, Rent receipt, Title deed)

Mobile, Toll-Free

Barbados Mobile and Toll-Free numbers are not available to individuals.

Belgium (BE)

Local

Belgium local numbers require an end user name, address, billing address, end-user local service address and method of payment.

No documentation is required.

Mobile

Belgium mobile numbers require:

For Belgium Mobile Prefix: +3246

Belgium mobile numbers require an end user name, billing address and service address but no documentation is required.

For Belgium National Prefix: +3278

Belgium mobile numbers require an enduser name, billing address, and end-user Belgium service address. No documentation is required.

Toll-Free

For Belgium Toll-Free Prefix: +32800

Belgium toll free numbers require an enduser name, billing address, enduser Belgium service address, and method of payment. No documentation is required.

Brazil (BR)

Local

Brazilian local numbers require an enduser name and Brazilian address.

Please use one of these legal forms of Identity Proof:

Personal ID Card

Visa

Passport

Excerpt from the commercial register

Please use one of these legal proof of Brazilian Address Forms:

ID Card containing Brazilian address

Excerpt from the commercial register containing Brazilian address

Recent utility bill with Brazilian address

Recent invoice of prior telephony provider

Mobile

For Brazilian Mobile Prefixes: +55679, +55479, +55349, +55249, +55619, +55219, +55199, +55229, +55319, +55439, +55119, +5512, +55329, +55819

Brazilian mobile numbers require enduser name and Brazilian address.

Please use one of these legal forms of Identity Proof:

Personal ID Card

Visa

Passport

Excerpt from the commercial register containing Brazilian address

Please use one of these legal proof of Brazilian Address Forms:

ID Card containing Brazilian address

Excerpt from the commercial register

For Brazilian National

Brazilian National mobile numbers require enduser name and Brazilian address.

Please use one of these legal forms of Identity Proof:

Personal ID Card

Visa

Passport

Excerpt from the commercial register

Please use one of these legal proof of Brazilian Address Forms:

ID Card containing Brazilian address

Excerpt from the commercial register containing Brazilian address

Recent utility bill with Brazilian address

Recent invoice of prior telephony provider

Toll-Free

Brazilian toll free numbers require an end user name and Brazilian address.

Please use one of these legal forms of Identity Proof:

Personal ID Card

Visa

Passport

Excerpt from the commercial register

Please use one of these legal proof of Brazilian Address Forms:

ID Card containing Brazilian address

Excerpt from the commercial register containing Brazilian address

Recent utility bill with Brazilian address

Recent invoice of prior telephony provider

Bulgaria

Local Numbers and Toll-Free Numbers

Toll-Free Prefixes - +359800

Requirements for Individuals

Please use one of these legal forms of Identity Proof:

Bulgarian government-issued ID (for Bulgarian nationals)

Passport (for non-Bulgarian nationals)

Please use one of these for proof of local address:

Government-issued ID showing local address

Utility bill

Tax notice

Rent receipt

Title deed

No Documentation is required for Bulgarian nationals

Proof of Bulgarian Citizenship:

Bulgarian government-issued ID

Proof of Passport Number for non-Bulgarian nationals:

Passport

Proof of Email address:

No documentation is required

Requirements for Businesses

Proof of identity:

Excerpt from the commercial register

Please use one of these for proof of local business address:

Excerpt from the commercial register

Utility bill

Tax notice

Rent receipt

Title deed

*For toll-free numbers, no documentation is required for proof of address

Registered business address can be anywhere in the world

Unified Identification Code:

No documentation required

Seat of Address of Registration:

No documentation required

Email Address:

No documentation required

Colombia (CO)

Local

Here are the requirements for individuals:

Name, Proof of Identity (Government-issued ID only)

Address, must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.
- Proof of Local Address (Government-issued ID showing local address, Utility bill, Tax notice, Rent receipt, Title deed)

Mobile

Colombian Mobile number is not available to individuals.

Toll-Free

Here are the requirements for individuals:

Name, Proof of Identity (Government-issued ID only)

Address, Proof of Identity (Government-issued ID, Utility bill, Tax notice, Rent receipt, Title deed)

Denmark (DK)

Local

Danish local numbers require an end user name, passport number (for individuals), end user local address, and business registration number (for legal entity).

No documentation is required for enduser name and business registration number.

Please provide a copy of a valid passport and one of these forms as a proof of enduser local address (anywhere within the country):

Invoice of prior telephony provider (for ported numbers)

Utility bill

Tax notice

Rent receipt

Title deed

Personal ID showing matching address

Mobile

Danish mobile numbers require an end user name and Danish address, but no documentation is required.

Toll-Free

Danish toll free numbers require an end user name and Danish address, but no documentation is required.

Dominican Republic (DO)

Local

Here are the requirements for individuals:

Name, Proof of Identity (Government-issued ID only)

Address, must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.
- Proof of Local Address (Government-issued ID showing local address, Utility bill, Tax notice, Rent receipt, Title deed)

Mobile

Dominican Republic mobile numbers are not available for individuals.

Toll-Free

Here are the requirements for individuals:

Name, Proof of Identity (Government-issued ID only)

Address, no documentation required

Finland (FI)

Local

Finnish local numbers require an end user name and local address, but no documentation is required.

"Local address” must be within the locality or region covered by the phone number’s prefix.

Mobile

Finnish mobile numbers require an end user name and local address, but no documentation is required.

Toll-Free

Finnish toll free numbers require an end user name and local address, but no documentation is required.

France (FR)

Local

French local numbers require an end user name and local address, and proof of identity. It must be one of these legal forms of proof:

Please use one of these legal forms of Identity Proof:

Passport

Residence Permit

ID Card

Excerpt from the commercial register (Extrait K-bis) reflecting the name of the legal representative authorized to act on the business’ behalf and legal representative’s passport, Residence Permit, or ID (both are required for businesses/legal entities).

Please use one of these legal proof of French:

Invoice of prior telephony provider (for ported numbers)

Utility bill

Tax notice

Rent receipt

Title deed

Mobile

France Mobile Prefixes: +337, +336 France National Prefix: +339

French mobile numbers require an end ser name and local address, and the documentation stated above

French mobile numbers require end user name and French address.

Please use one of these legal forms of Identity Proof:

Passport

Residence Permit

ID Card

Excerpt from the commercial register (Extrait K-bis) reflecting the name of the legal representative authorized to act on the business’ behalf and legal representative’s passport, Residence Permit, or ID (both are required for businesses/legal entities).

Please use one of these legal proof of French address:

Invoice of prior telephony provider (for ported numbers)

Utility bill

Tax notice

Rent receipt

Title deed

Toll-Free

France Toll-Free Prefix: +33805

Please use one of these legal forms of Identity Proof:

Passport

Residence Permit

ID Card

Excerpt from the commercial register (Extrait K-bis) reflecting the name of the legal representative authorized to act on the business’ behalf and legal representative’s passport, Residence Permit, or ID (both are required for businesses/legal entities).

Please use one of these legal proof of French address:

Invoice of prior telephony provider (for ported numbers)

Utility bill

Tax notice

Rent receipt

Title deed

Germany (DE)

Local

German local numbers require an end user name and local address, and proof of identity. It must be one of these legal forms of proof:

Please use one of these legal forms of Identity Proof:

Personal ID Card

German Visa

Passport

Excerpt from the commercial register (Handelsregisterauszug).

Please use one of these legal proof of German address:

Invoice of prior telephony provider (for ported numbers)

Excerpt from the commercial register (Handelsregisterauszug)

Trade license (Gewerbeanmeldung)

Personal ID Card (with address shown)

Mobile

Germany Mobile Prefix: +49157

German mobile numbers require an end user name and proof of identity only. It must be one of these legal forms of proof:

Please use one of these legal forms of Identity Proof:

Personal ID Card

German Visa

Passport

Excerpt from the commercial register (Handelsregisterauszug).

National

Germany National Prefix: +4932

German national numbers require an end user name and local address, and proof of identity. It must be one of these legal forms of proof:

Please use one of these legal forms of Identity Proof:

Personal ID Card

German Visa

Passport

Excerpt from the commercial register (Handelsregisterauszug).

Please use one of these legal proof of German address:

Invoice of prior telephony provider (for ported numbers)

Excerpt from the commercial register (Handelsregisterauszug)

Trade license (Gewerbeanmeldung)

Personal ID Card (with address shown)

Hong Kong (HK)

Local, Mobile, Toll-Free

Here are the requirements for individuals:

Name and Proof of Identity (Passport only)

Address and Proof of Address(Must show name to demonstrate addressee is individual):
- Correspondence with government departments (no more than 3 months old):
  - Tax return
  - Student loan statement
  - Voter registration
- Correspondence with banks or financial institutions (no more than 3 months old):
  - Bank statement
  - Credit card account statement
- Correspondence with public utilities (no more than 3 months old):
  - Electricity bill
  - Water bill
  - Gas bill
- Correspondence with operators of public telecommunications services:
  - Mobile telecommunications service bill
  - Fixed telephone service bill
  - Internet access service bill
  - Pay TV service bill

Passport Number and Proof of Passport Number (Passport only)

Ireland (IE)

Local

Irish local numbers require an end user name and Irish address. No documentation required; however, common practice is to collect proof of identity for abuse protection.

Mobile

Ireland Mobile Prefix: +35386 and +35376

Irish mobile numbers require:

End user name and proof of Identity (national ID, passport, residence card, etc)

End user Irish address and proof of address (this must match the name from the national ID, utility bill or business registry showing address in Ireland).

Jamaica (JM)

Local

Here are the requirements for individuals:

Name, no documentation required

Address, must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.
- Proof of Local Address (Government-issued ID showing local address, Utility bill, Tax notice, Rent receipt, Title deed)

Mobile, Toll-Free

Jamaican Mobile and Toll-Free numbers are not available to individuals.

Malaysia (MY)

Local

Here are the requirements for individuals:

Name, Proof of Identity (Government-issued ID, Passport)

Address, Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.
- Proof of Local Address
  - Government-issued ID showing local address (for Malaysian citizens or permanent residents)
  - Work permit showing company and company address (for non-Malaysian citizens)
  - Student ID showing university address (for non-Malaysian citizens)

Mobile

Here are the requirements for individuals:

Name, Identity Document Number, Identity Document Issuing Country
- Government-issued ID
- Passport

Address, Must be within Malaysia
- Government-issued ID showing local address (for Malaysian citizens or permanent residents)
- Work permit showing company and company address (for non-Malaysian citizens)
- Student ID showing university address (for non-Malaysian citizens)

Mailing Address
- Utility bill (less than 1-month-old)

Toll-Free

Here are the requirements for individuals:

Name
- Government-issued ID
- Passport

Address, May be anywhere in the world
- Government-issued ID showing Malaysian address (for Malaysian citizens or permanent residents)
- Work permit showing company and company address (for non-Malaysian citizens)
- Student ID showing university address (for non-Malaysian citizens)

Mexico (MX)

Local, Mobile

Here are the requirements for individuals:

Name, Proof of Identity
- Government-issued ID
- Passport

Address, Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.
- Government-issued ID showing local address
- Recent utility bill
- Recent government communication

Toll-Free

Here are the requirements for the individuals:

Name, Proof of Identity
- Government-issued ID
- Passport

Address, may be anywhere in the world
- Government-issued ID showing the address
- Recent utility bill
- Recent government communication

Netherlands (NL)

Local

Dutch local numbers require an end user name and local address, but no documentation is required.

Mobile

Dutch mobile numbers require an end user name and local address, but no documentation is required.

Toll-Free

Dutch toll free numbers require an end user name and local address, but no documentation is required.

Panama (PA)

Local, Mobile, Toll-Free

The requirement is a local address, no documents required

Singapore (SG)

National

Here are the requirements for individuals:

Name and Proof of Identity, one of the following (Government-issued ID, Passport, Employment Pass)

Identity Document Number (Password Number, FIN, NRIC) and Proof of Identity Document Number (Government-issued ID, Passport, Employment Pass)

No document required for Billing Address, Service Address(if different), Email Address

Mobile

Here are the requirements for individuals:

Name and Proof of Identity, one of the following (Government-issued ID, Passport, Employment Pass)

Identity Document Number (Password Number, FIN, NRIC) and Proof of Identity Document Number (Government-issued ID, Passport, Employment Pass)

No document required for Billing Address, Service Address(if different), Email Address

Toll-Free, Local

Singaporean Toll-Free and Local Numbers are not available to individuals.

South Africa (ZA)

Local

South African local numbers require an end user name and proof of identity, and user local address and proof of address.

In case of legal entity: legal representative name and proof of identity, legal representative address (no documentation required), identity document number and nationality (individual or legal representative of a legal entity), business registration number.

Please use one of these legal forms of Identity Proof:

Certified identification document; must include a photo, full name, and identity number (individual)

Certified photocopy of business letterhead or other similar documents; must contain the Business Registration Number so the business registration can be verified in reference to this document (legal entity)

Legal representative proof of identity:

Certified identification document; must include a photo, full name, and identity number

Please use one of these legal forms of local address proof:

Bank statement

Municipal rates or tax invoice

Recent telephone account statement

Retailer account or current television license

New motor vehicle license

Identity Document Number and Nationality proof:

Certified identification document; must include a photo, full name, and identity number

Please use this legal form of business registration number:

Certified photocopy of business letterhead or other similar documents; must contain Business Registration Number so the business registration can be verified in reference to this document

Mobile

South African mobile numbers require an end user name, South African address and proof of identity number and nationality.

In case of legal entity: legal representative name and proof of identity and nationality, legal representative address (no documentation required), business registration number.

Please use one of these legal forms of Identity Proof:

Green bar-coded identity document

Temporary identity document

Passport

Travel document

Legal representative proof of identity:

Certified photocopy of business letterhead or other similar documents; must contain the Business Registration Number so the business registration can be verified in reference to this document

Please use one of these legal forms of local address proof:

Bank statement

Municipal rates or tax invoice

Recent telephone account statement

Retailer account or current television license

New motor vehicle license

Identity Document Number and Nationality proof:

Green bar-coded identity document

Temporary Identity document

Passport

Travel document

Please use this legal form of business registration number:

Certified photocopy of business letterhead or other similar documents; must contain the Business Registration Number so the business registration can be verified in reference to this document (legal entity)

Switzerland (CH)

Local

For individuals, Swiss local numbers require an end user name and proof of identity, end-user local address (no documentation is required), end-user date of birth, type, number, and issuing country of official ID, nationality, profession (no documentation required).

For legal entities, Swiss local numbers require an end user name and proof of identity, end-user local address (no documentation required), registered office address proof, Unternehmens-Identifikatio nsnumber (UID) for Swiss entities (no documentation required).

Please provide one of these legal forms of identity proof:

Personal ID card

Swiss Visa

Passport

Swiss Resident’s Permit

Excerpt from commercial or official business register

Please provide one of these forms of date of birth proof:

Personal ID Card (with date of birth shown)

Passport

Please provide one of these forms of type, number, and issuing country of official ID proof:

Personal ID card

Swiss Visa

Passport

Swiss Resident’s Permit

Please provide this proof of registered office address:

Excerpt from commercial or official business register

Mobile

Swiss mobile numbers require:

End user name and proof of Identity (personal ID card, Swiss Visa, passport, Swiss Resident’s Permit or Excerpt from commercial or official business register).

End user address (no documentation required)

End user date of birth and proof (personal ID card with date of birth shown or passport)

Type, number, and issuing country of official ID and proof (personal ID card, Swiss Visa, passport, Swiss Resident’s Permit)

Nationality of individual (no documentation required)

Profession of individual (no documentation required)

If legal enity, registered office address and proof (Excerpt from commercial or official business register)

If legal entity, Unternehmens-Identifikatio nsnumber (UID) for Swiss entities

United Arab Emirates (AE)

Local, Mobile

United Arab Emirates Local and Mobile numbers are not available for individuals.

Toll-Free

Here are the requirements for individuals:

Name, no documentation required

Address, may be anywhere in the world, no documentation required

Letter of Authorization (LOA)
- Executed Letter of Authorization

Note: If an executed Letter of Authorization (LOA) is required for documentation, please copy the template located here, fill it out, and then upload it to the Console.

United Kingdom (UK)

Local

UK local numbers require end user UK Address for emergency carriage purposes, but no documentation is required.

Mobile

UK mobile numbers require end user UK Address for emergency carriage purposes, but no documentation is required.

Toll-Free

UK toll-free numbers require end user UK Address for emergency carriage purposes, but no documentation is required.

Please reach out to the dedicated Enquire Account Manager or Enquire MAP Support team for further assistance.