When Someone Does Not Receive their Account Confirmation/Password Reset Email

When Someone Does Not Receive their Account Confirmation/Password Reset Email

When a new User login account is created, yet they report that they did not get their account confirmation email, the Admin can resend it by going to the account login screen for the Agency account.

1. Access the Agency Account Login Screen


2. Click on Didn't receive confirmation instructions URL to see next screen asking for the email address


3. Click Resend Confirmation Instructions       
   


4. Click Forgot password? URL and next screen asks for email address. Click Send Me Reset Password Instructions
   

Another option is to retrieve the link that was sent the first time by going to the employee/client's contact in AD

1. Navigate to the proper Agency account (in the case of administering a client)


2. Go to Administration > Account Settings > Employees
   


3. Click on the  or pencil icon on the list of employees
    


4. Scroll down to the employee timeline and find the email log that sent the account confirmation instructions. Click the View More button.
   
   
   


5. Copy the confirm my account link (do not click it, right-click/copy it)
   
   


6. 
   

   Send that link to the employee/client or employee who did not receive the URL. Confirm that the user received the email. Repeat if the issue persists.

   
   

Please reach out to the dedicated Enquire Account Manager or Enquire MAP Support team for further assistance.